Last Updated: 16/02/2026
Business Name: Personalised Creationz
Contact Email: info@personalisedcreationz.com
By placing an order with us, you agree to the following Terms & Conditions.
1. About Us
We are a UK-based business specialising in personalised and custom-made products. These terms govern all sales made through our website and any associated platforms.
2. Orders & Acceptance
- All orders are subject to availability and acceptance.
- You are responsible for ensuring all personalisation details (spelling, dates, colours, sizing) are correct at the time of ordering.
- We reserve the right to refuse or cancel an order at our discretion, including in cases of pricing errors or suspected fraudulent activity.
You will receive an order confirmation email once your purchase has been accepted.
3. Personalised Products
As our products are made to your specification:
- Personalised items are exempt from the 14-day cooling-off period under the Consumer Contracts Regulations 2013.
- We cannot accept returns or offer refunds for customer errors (including spelling or incorrect details provided at checkout).
- Once production has started, orders cannot be cancelled.
Please review your order carefully before confirming purchase.
4. Pricing & Payment
- All prices are listed in GBP (£).
- We reserve the right to change prices at any time.
- Payment must be received in full before production begins.
- Payments are processed securely via third-party providers.
We do not store full payment card details.
5. Delivery
- Estimated delivery times are provided as guidance only.
- We are not responsible for delays caused by postal services or couriers.
- Customers are responsible for providing accurate delivery details.
- If a parcel is returned due to an incorrect address, additional postage charges will apply.
Risk in the goods passes to you upon delivery.
6. Faulty or Incorrect Items
Under the Consumer Rights Act 2015, goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
If your item arrives faulty or incorrect:
- You must contact us within 48 hours of delivery.
- Photographic evidence may be required.
- We will offer a repair, replacement, or refund where legally required.
We reserve the right to request the item be returned before issuing a resolution.
7. Non-Personalised Items (If Applicable)
For non-personalised items only:
- You may cancel within 14 days of delivery.
- Items must be returned unused and in original condition.
- Return postage is the customer’s responsibility unless the item is faulty.
- Refunds will be processed within 14 days of receiving returned goods.
8. Intellectual Property
All designs, images, text, product concepts, and content on our website remain our intellectual property.
You may not reproduce, copy, modify, or distribute any content without written permission.
We reserve the right to use non-identifiable images of completed products for promotional purposes unless you request otherwise in writing.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses.
- Our total liability shall not exceed the purchase price of the item ordered.
Nothing in these terms limits your statutory rights under UK law.
10. Privacy & Data Protection
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Personal data is used solely to:
- Process and fulfil orders
- Communicate regarding purchases
- Comply with legal obligations
For full details, please refer to our Privacy Policy.
11. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, supplier delays, or courier disruptions.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.